Privacy Policy

Who We Are

Cogent Paper Ltd is a supplier of specialist paper in bulk quantities for food and foodservice packaging converters. Our website collects information so that we can keep in touch with you about our services.

Contact Details

If you have any questions about this Privacy Policy or our data practices, please contact us: hello@cogentpaper.com

Personal Data We Collect and Why We Collect it

We collect personal data through our website when you:

• Sign up to receive our newsletter

• Contact us through our contact forms

The types of personal data we collect may include:

• Contact information (name, email address, phone number, postal address)

• Information about your use of our website

• Marketing preferences
  

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you (e.g., when you make a purchase)

• Legitimate Interests: Where we have a legitimate business interest to do so and the impact on individuals is limited

• Consent: Where you have given us consent to process your data, particularly for marketing communications

• Legal Obligation: Where we need to comply with a legal or regulatory obligation

How We Use Your Personal Data

We use your personal data to:

• Process and manage your orders

• Provide the services and products you have requested

• Communicate with you about your services and orders

• Send you marketing communications (where you have consented)

• Improve our website and services

• Comply with legal obligations

• Ensure safety during activities

Data Sharing

We may share your personal data with:

• Our staff who need access to provide services

• IT service providers who support our systems

• Legal and regulatory authorities when required by law

We will never sell your personal data to third parties or share it for marketing purposes without your explicit consent.

Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is limited to those employees, agents, and contractors who need it to perform their duties.

Your Data Protection Rights

Under UK data protection law, you have rights including:

• Right of access: You have the right to ask us for a copy of your personal information.

• Right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.

• Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

• Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

• Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances. You have an absolute right to object to direct marketing.

• Right to data portability: You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.

You can exercise these rights by contacting us at hello@cogentpaper.com. There is no charge for making a request, and we will respond within one month. We may need to verify your identity before providing information to you.

Cookies and Similar Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

International Transfers

Your personal data is primarily stored and processed within the United Kingdom. However, some of our service providers may be based outside the UK or European Economic Area (EEA). When we transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as using standard contractual clauses approved by the UK Government.

How to Complain

If you have any concerns about the way that we collect and use your data, please contact us using the details above, and we will do our best to address these concerns.

However, you can also complain to the Information Commissione’s Office (ICO) if you are unhappy with how we have used your data. The ICO’s contact details can be found here.

Changes to Our Privacy Policy

We keep our Privacy Policy under review and will update it from time to time. Any substantial updates will be highlighted on our website. This privacy policy was last updated on the date shown at the top of this document.